Warranty & Returns
For a prompt exchange or refund, hang on to a copy of your invoice. Our return policy is simple. Within 30 days of receipt of your order, you may return any merchandise item in new condition, with its original packaging and any accessories in tact, for a refund, excluding shipping & handling charges (we do not refund any shipping charges). You can either return for a refund or exchange it for a different item.
Items that are opened, used, not in original packaging or otherwise not in new, saleable condition cannot be returned unless they are defective. Items that have been modified or customized in any way cannot be returned.
If you find, within 30 days of delivery, that product(s) are defective or damaged. Upon the return of the merchandise or guaranteed return (I.E. return shipper's tracking number), we will do all we can to replace, repair, or substitute products to your satisfaction. Please note all returned items are inspected. If the products are found to be not defective they will be returned to the customer at their expense.
For product replacement or exchange requests, we will cover shipping costs for returning the defective item and send the replacement item at no additional cost (ground shipping only). Any requests for an upgrade in shipping time on replacement items will be charged to the customer. If you wish to receive a refund instead of an exchange, shipping charges will not be refunded and the customer is responsible for the return shipping fees. After 30 days from delivery date, please contact the manufacturer for repair or replacement under their product warranty. Airgun Depot must authorize all merchandise returns.
No unauthorized returns will be accepted. Customers will be held liable and no refund will be issued for any merchandise that is returned without a RMA number. In order to exchange a product or receive a full refund, items must be returned in original packaging, unused, and in new and saleable condition. The customer is responsible for all shipping costs.
In addition to our 30 Day warranty unless otherwise noted, all of our air guns (except for airsoft) have a minimum 1-year manufacturer's warranty from the date of purchase. All of our airsoft guns have a 30-day warranty unless otherwise noted.
Due to the rough and tumble nature of airsoft, we will not take returns on guns that have been modified, upgraded or have simple cosmetic damages. We also ask that you try to go through the manufacturer before us as well.
When you are returning an airsoft gun you must remember to include all items and documentation. This may include a sling, speed loader, magazine or shells, return information, manual, cleaning rods, batteries, chargers and adapters. If you do not return all the items that have come with the product it will be IMMEDIATELY rejected and sent back to you.
Extended Returns for Holiday Purchases: You may return any item in new condition (unused) along with its original packaging and any accessories for a full product refund by February 22, 2020. You may return most items in new condition (unused) along with its original packaging and any accessories for a full product refund within 30 days of receiving your order. Simply fill out the form below to request a return or exchange. Once one of our team members reviews your request they will email you back with a RMA #. We want your shopping experience at Airgun SU to be exceptional. We stand behind the products we sell and keep our returns process simple. If you're not satisfied with your order, you may return most items* within 30 days of receiving your order to receive a credit, replacement or refund. We encourage our customers to inspect the contents of the package(s) and test the products right away to ensure plenty of time to take advantage of our 30-day money back guarantee. Please fill out the form below to request a return.
Free Return Shipping
Airgun SU will pay for the shipping fee associated with authorized domestic returns (within the 30 day guarantee period) on merchandise that is defective or arrived damaged in shipping. Please note that any original shipping charges are non-refundable.
View Return the product form.